We’re here. Real humans, real help.
Have a question, an issue, or just want to talk to someone before signing up? Pick the channel that works for you — we answer all of them.
Chat with us
Write to us
Call us
When you’ll hear from us.
Messages sent outside business hours are answered first thing the next business day. WhatsApp and email are always open — phone calls are answered live during the hours above.
What can we help with?
If you’re not sure who to ask, here’s a quick guide to what we handle every day.
Package status & tracking
Locker questions, missing parcels, shipment updates, or carrier issues.
Billing & payments
Invoice questions, wallet top-ups, refund requests, or saved card issues.
Shopping assistance
Need help placing an order, dealing with a US-only checkout, or finding an item? Ask us.
Customs & shipping rules
Questions about what can be shipped to your country, duties, and documentation.
Account & profile
Update addresses, change details, password resets, or account closure.
Security & privacy
Concerns about your data, suspicious activity, or anything you want us to look into.
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