Frequently asked questions

Hadship support is available by email at [email protected] and by phone at +1 (321) 400-5505. Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern.

Hadship operates a secure U.S. warehouse in Orlando, Florida. All client packages are received at and shipped from this facility:

HadShip LLC
2507 Investors Row, Ste 100
Orlando, FL 32837
United States

Hadship holds your packages free of charge so you have time to consolidate them into a single shipment. Free storage applies up to 45 days from check-in, after which a small daily storage fee applies.

Yes. Hadship offers tailored solutions for businesses that import products from U.S. retailers. Please contact [email protected] to discuss your account.

Yes. Frequent and high-weight shippers can be offered priority processing, dedicated support, and shipping discounts. The program is tailored to your shipping volume. Email [email protected] to learn more.

When you buy from multiple U.S. retailers, each package would normally be charged its own international shipping cost. With consolidation, we combine all your packages into one shipment so you pay one international shipping cost instead of many. The savings on heavier or multi-package orders are often very significant.

Consolidation typically takes 2 to 4 business days from the moment you request it. The number of packages being combined and seasonal volume can affect processing time.

Many U.S. retailers ship items in oversized boxes with empty space inside. Because international carriers charge by dimensional weight as well as scale weight, oversized boxes can cost much more to ship. Our team will inspect your retailer package and re-pack it into a smaller, more cost-effective box, or add protection where needed.

We always aim to save you money on shipping. For that reason, we will remove extra packaging, retailer paperwork, and marketing inserts that do not protect your products. If you would like to keep any of these items, please email [email protected] before the consolidation begins.

Hadship’s shipping costs do not include import duties or taxes. Duties and taxes are set by the customs authority of your destination country and are payable by the recipient on arrival.

Duties and taxes vary by country and by the type of goods being shipped. For an estimate, you can use a public import-duty calculator such as Simply Duty, or contact your local customs office for the most accurate information.

Hadship is located in Florida and is not the seller of your goods — the U.S. retailer charges any applicable sales tax based on their own rules and the shipping address. Some retailers do not charge sales tax for shipments to a forwarding address; others do. The tax appears on your retailer receipt, not on your Hadship invoice.

Visit the Hadship sign-up page and complete the short registration form. Sign-up is free and so is your membership — you only pay when you ship.

After signing up, you will immediately see your personal U.S. address on your Hadship dashboard, and we will also email you a confirmation with the same address. Your unique locker number will be listed as part of the address — make sure to include it at U.S. retailer checkout.

Enter your Hadship address as the shipping address at any U.S. retailer checkout, complete your purchase, and we will receive your package at our Orlando warehouse. You will be notified by email when each package arrives in your locker. From your dashboard, you can then request consolidation, choose a carrier, and ship.

Yes. Hadship cannot ship items prohibited by U.S. export laws, by international carriers, or by the import regulations of your destination country. Please review our Items you cannot ship page for the full list, and email [email protected] before sending a package if you are unsure about a specific item.

“Hazmat” is short for hazardous materials — substances or items that may pose a risk to health, safety, property, or the environment during transport. Depending on the destination country and carrier, items such as lithium batteries (inside devices), perfumes, aerosols, and some cosmetics may be classified as hazmat. Hazmat shipments require special handling and an additional processing fee per package. Before shipping anything you believe may contain hazmat, please email [email protected].

In most cases, yes. Lithium batteries are highly regulated for air transport because of their flammable nature, so it depends on the size of the battery, how it is packaged (inside a device or loose), and the destination country. For specific guidance on your item, please email [email protected].

Hazmat items can usually still be shipped, but with restrictions and an additional handling fee. Prohibited items cannot be shipped under any circumstance. If a prohibited item arrives in your locker, your options are to return it to the U.S. retailer using a pre-paid label, forward it to a U.S. domestic address, or have it disposed of. Our team will guide you through the available options.

We email you as soon as a package is checked into your locker. Log in to your Hadship dashboard to see a photo of the package, enter customs information, request consolidation, or ship right away.

Packages are checked in Monday to Friday. Anything received during warehouse business hours (9:00 AM to 5:00 PM Eastern) is checked in the same business day. Packages received after 5:00 PM Eastern, or on weekends and U.S. public holidays, are checked in the next business day.

Yes. Every package gets one free photo taken at check-in so you can confirm what arrived. Additional photos can be requested from your dashboard for a small fee per photo.

Yes. Hadship opens every package to inspect the contents for damage, hazmat, and any prohibited or restricted items. This protects you (we catch damage before your package leaves the U.S.) and ensures every shipment is correctly declared for international transport.

Storage is free for the first 45 days from check-in. After 45 days, a small daily storage fee applies per pound. After 60 days, unclaimed packages may be disposed of or donated without further liability to you. We will always email you well before your storage period ends.

No. Hadship only accepts trackable mail items. Please ensure the U.S. retailer uses a service with full tracking (UPS, FedEx, USPS Priority Mail, DHL, etc.).

Amazon sometimes requires a six-digit One Time Password (OTP) to confirm delivery of high-value items. Our warehouse needs this code to receive the package. If you receive an OTP from Amazon for a package being delivered to your Hadship address, please email it to [email protected] as soon as possible so we can hand it to the driver.

Packages are checked in within the same business day if received during warehouse hours. If retailer tracking shows delivery and the business day has ended without check-in, please email [email protected]. The most common cause of delays is a missing locker number on the retailer label — our team will help locate the package.

Information and additional photo requests are completed within the same or following business day (Monday to Friday).

Hadship accepts all major credit and debit cards (Visa, MasterCard, American Express, Discover). For bank transfers or other arrangements, please contact [email protected].

Yes. Every Hadship shipment includes free protection up to $100 of declared value. Additional protection can be added at checkout for a small fee per $100 of additional declared value.

If a package arrives damaged or goes missing in transit, please email [email protected] with your shipment details and photos of the damage (if applicable). We will guide you through the carrier’s claims process.

A Hadship credit is an account balance that can be applied to your shipping cost at checkout. Credits can come from promotions, customer-service goodwill gestures, or referral programs when those are available. Any credits on your account appear on your dashboard.

Hadship ships to destinations worldwide. You can estimate shipping costs by entering your destination country and the weight and dimensions of your package on the shipping calculator. If your country does not appear, please email [email protected] for a quote.

Hadship customers can ship with DHL, FedEx, UPS, USPS, and Aramex. Each carrier has different service levels (express, priority, economy) and different delivery times — you will see live rates from all available carriers at checkout.

Delivery time depends on the destination country, the carrier, and the service level you choose. Express services can deliver in as little as 3 business days; economy services can take up to 2–3 weeks for some destinations. You will see the estimated delivery window for each carrier at checkout, and you will receive a tracking number once the shipment leaves our warehouse.

No. Hadship does not allow third-party shipping labels on outgoing international shipments. All outgoing shipments use a carrier provided by Hadship so we can guarantee tracking, value protection, and customs documentation.

When shipping internationally, carriers charge based on whichever is higher — the actual scale weight of your package, or its dimensional weight (the space it takes up on an airplane). A large but light box is often charged on its size, not its weight. Dimensional weight is calculated by multiplying length × width × height in inches and dividing by 166 (the standard factor used by DHL, FedEx, and most international air carriers). Re-packing into a smaller box is often the easiest way to reduce dimensional weight and save on shipping.

All our carriers offer air service worldwide. Ground service is available for shipments to Canada. Hadship does not currently offer ocean freight.

Address Line 1 (2507 Investors Row, Ste 100) is the same for every Hadship customer. Address Line 2 contains your unique locker number — this is how we match a package to your account. Packages received without a locker number on Address Line 2 may be delayed at check-in and may incur an Incomplete Address fee to cover the time it takes our team to identify the owner.

A small number of U.S. retailers cancel orders or restrict purchases when a forwarding address is used at checkout. The list changes over time. If a retailer rejects your order, please email [email protected] and we can suggest alternatives.

Yes. If a U.S. retailer provides a pre-paid return shipping label, we will attach the label and hand the package to the carrier. There is a small processing fee per return. If you do not have a return label, we can ship the package back to the retailer using one of our domestic carriers — you will be charged the standard domestic shipping cost.

Yes. If you decide not to proceed with an order before it ships internationally, simply let us know. Our team will assist you in returning the item to the retailer.

Yes. To start the return, ship the package back to your Hadship locker. Once we receive it, we will hand it back to the U.S. retailer on your behalf using the retailer’s return label, for a small processing fee.

If a retailer does not provide a return label, you can choose to return the item using one of our domestic shipping services — UPS, FedEx, or USPS — for an additional shipping fee. We will help you find the most cost-effective option.

Unfortunately not. We can only process returns with a physical, printable shipping label. If the retailer offers a QR code, ask their support team for a printable label and we will be happy to use it.

Hadship does not issue a separate return receipt. Once we have attached the label and handed the package to the carrier, our role in the return is complete — you can then follow the carrier’s tracking link on the retailer’s label to confirm delivery back to them.

The return process is the same. Please make sure you have a return label from the retailer (or are prepared to pay domestic shipping), and email [email protected] with any photos of the damage so we can include them with the return.

Hadship works with publishers, marketing partners, and content creators around the world. Please email [email protected] with details about your audience and how you would like to work together.

Yes. We work with influencers across multiple regions, especially in countries where U.S. shopping is popular. Email [email protected] with details of your platforms and audience.